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European Union: EC opens in-depth investigation into Facebook's proposed acquisition of Kustomer

Policy overview

Description

EC opens in-depth investigation into Facebook's proposed acquisition of Kustomer

On 2 August 2021, the European Commission (EC) opened an in-depth investigation into Facebook's planned acquisition of Kustomer, a U.S. customer relationship management provider. On 12 May 2021, the investigation was opened after the EC received a r…

Scope

Policy Area
Competition
Policy Instrument
Merger control regulation
Regulated Economic Activity
platform intermediary: user-generated content
Implementation Level
supranational
Government Branch
executive
Government Body
central government

Complete timeline of this policy change

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2021-05-12
under deliberation

On 12 May 2021, the European Commission (EC) opened an investigation into Facebook's planned acquis…

2021-08-02
under deliberation

On 2 August 2021, the European Commission (EC) opened an in-depth investigation into Facebook's pla…

2022-01-27
concluded

On 27 January 2022, the European Commission approved the acquisition of Kustomer by Meta (previousl…

2023-11-13
in force

On 13 November 2023, the European Commission waived commitments made by Meta to obtain approval for…