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European Union: EC opens investigation into Facebook's proposed acquisition of Kustomer after referral requests by EU member countries

Policy overview

Description

EC opens investigation into Facebook's proposed acquisition of Kustomer after referral requests by EU member countries

On 12 May 2021, the European Commission (EC) opened an investigation into Facebook's planned acquisition of Kustomer, a U.S. customer relationship management provider. The investigation was initiated after Austria filed a referral request under Art.…

Scope

Policy Area
Competition
Policy Instrument
Merger control regulation
Regulated Economic Activity
platform intermediary: user-generated content
Implementation Level
supranational
Government Branch
executive
Government Body
central government

Complete timeline of this policy change

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2021-05-12
under deliberation

On 12 May 2021, the European Commission (EC) opened an investigation into Facebook's planned acquis…

2021-08-02
under deliberation

On 2 August 2021, the European Commission (EC) opened an in-depth investigation into Facebook's pla…

2022-01-27
concluded

On 27 January 2022, the European Commission approved the acquisition of Kustomer by Meta (previousl…

2023-11-13
in force

On 13 November 2023, the European Commission waived commitments made by Meta to obtain approval for…