Description

Announced investigation into WhatsApp's privacy policy under POPIA

On 13 January 2021, South Africa’s Information Regulator announced it was launching an investigation into WhatsApp’s privacy policy, which was revised on 04 January 2021. In particular, the Information Regulator will assess whether WhatsApp's terms of service and privacy policies differ from those applicable to users in European countries and whether the privacy policy applicable to users outside Europe, including South Africa, are in compliance with the Protection of Personal Information Act (POPIA).

Original source

Scope

Policy Area
Data governance
Policy Instrument
Data protection regulation
Regulated Economic Activity
platform intermediary: user-generated content
Implementation Level
national
Government Branch
executive
Government Body
data protection authority

Complete timeline of this policy change

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2021-01-13
under deliberation

On 13 January 2021, South Africa’s Information Regulator announced it was launching an investigatio…

2021-03-03
under investigation

On 3 March 2021, South Africa’s Information Regulator announced it had provided a legal analysis of…

2025-11-13
under investigation

On 13 November 2025, the Information Regulator announced a settlement agreement with WhatsApp conce…