Sweden: Opened investigation into Klarna Bank AB over identity verification methods

On 13 September 2022, the Swedish Authority for Privacy Protection (APP) announced that it had opened an investigation into Klarna Bank concerning the company's methods of verifying individuals' identities. In particular, the Data Protection Authority opened its investigation in response to individual complaints against Klarna Bank. According to the complaints, Klarna Bank has made unreasonable demands on how private individuals have had to identify themselves. Individuals also complained about the obstacles they encountered when they requested their data to be deleted. The APP aims to investigate whether the company, through its requirements for identification, has made it harder for individuals to exercise their rights under the General Data Protection Regulation.