Australia: Digital Platform Regulators Forum issued joint statement on internal dispute resolution standards for digital platforms

On 7 May 2026, the Digital Platform Regulators Forum (DP-REG), comprising the Australian Competition and Consumer Commission (ACCC), Australian Communications and Media Authority (ACMA), eSafety Commissioner, and the Office of the Australian Information Commissioner (OAIC), issued a joint statement reiterating support for the development of minimum internal dispute resolution standards for digital platforms operating in Australia. The statement focuses on digital platform services' complaint-handling functions in consumer and small business disputes, particularly those falling outside the Scams Prevention Framework or other existing external dispute resolution (EDR) schemes. The statement commits to gathering intelligence on gaps in digital platform disputes and to collaborate with government, industry and civil society to identify policy opportunities to improve EDR coverage.