Netherlands: Authority for Consumers and Markets' reported findings on digital accessibility

On 24 March 2026, the Authority for Consumers and Markets reported findings from inspections under the European Accessibility Act, highlighting that 61% of the largest Dutch online stores are not digitally accessible. The Act applies to e-commerce and digital service providers, particularly companies with at least 10 employees or an annual turnover exceeding EUR 2 million. The findings indicate that many websites prevent users with disabilities, including those using assistive technologies, from completing purchases, with issues including inaccessible buttons and Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA) systems. It was also stated that the ACM has identified areas for improvement and cautioned that companies failing to address shortcomings risk enforcement action. The Act seeks to enforce obligations to ensure accessibility of digital services and encourages companies to implement technical and design changes.