On 11 March 2026, the Secretary of State adopted the Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Information) Regulations. Under the Regulations, an accredited ADR provider, defined as a person or entity that either carries out alternative dispute resolution (ADR) processes for a consumer contract dispute or arranges for ADR to take place, is required to submit an annual report to the ADR authority in writing on a durable medium. The provider must also make the same information available to consumers via their website within one month of each anniversary of accreditation and notify the ADR authority of any changes to the information listed in Part 2 of the Schedule. Former accredited ADR providers must submit a Part 1 report within one month after their accreditation ceases. Exempt ADR providers are required to provide the information in Parts 1 and 2 of the Schedule to the ADR authority to the extent it is also supplied to a regulator, within one month of providing it to that regulator. The Regulations apply across England and Wales, Scotland, and Northern Ireland and will come into force on 6 April 2026.
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