Philippines: Department of Trade and Industry issued report on online consumer complaints following mediation initiative with e-commerce platforms
Description
Department of Trade and Industry issued report on online consumer complaints following mediation initiative with e-commerce platforms
On 5 March 2026, the Department of Trade and Industry reported that pending consumer complaints had been reduced by more than 50% following a nationwide mediation initiative conducted between 23 and 27 February 2026. The initiative was organised by …
Scope
Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
national
Government Branch
executive
Government Body
central government