On 13 February 2026, the Communications Commission adopted the Internet Code of Practice, including user rights. The Code guarantees consumers the right to access and share lawful content, use applications and services of their choice, and connect appropriate devices without blocking or discrimination by internet access service providers, subject only to transparent and justified traffic management. Where artificial intelligence or emerging technologies are deployed on networks, consumers who may be affected have the right to be informed by providers, particularly where such tools are used in non-human interfaces for complaints or redress services.
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