Nigeria: Central Bank and Communications Commission closes consultation on framework for resolution of failed airtime and data purchase transactions

On 20 February 2026, the Central Bank of Nigeria and the Nigerian Communications Commission closes the consultation on the framework for the resolution of failed airtime and data purchase transactions. The framework seeks to address cases where customers are debited for services without receiving airtime or data. The framework applies to banks, payment service providers, mobile network operators, Communications Commission-authorised licensees, and merchants involved in airtime and data vending. It introduces enforceable service level agreements, real-time reversal timelines, and standardised error codes. Additionally, the framework proposes the implementation of transaction visibility tools and a central monitoring dashboard to ensure accountability and facilitate prompt refunds to consumers.