Brazil: Bill (PL 61/2026) amending Law No. 9.472 to include design requirements for cancellation mechanisms was introduced in Chamber of Deputies

On 2 February 2026, Bill PL 61/2026 was introduced in the Chamber of Deputies. The Bill amends Law No. 9.472 of 16 July 1997 to introduce design requirements for cancellation mechanisms. The Bill would require providers of telecommunications services of collective interest that offer internet applications for account management to maintain a functional mechanism enabling users to cancel contracted plans. This mechanism must be easily accessible and placed within the main menu or the account management section of the application. To ensure a streamlined interface, the confirmation process for a cancellation request must not exceed three screens or clicks. This design requirement aims to prevent complex navigation paths that could discourage or delay subscribers from terminating their service agreements. The Bill would enter into force 90 days after its publication.