Brazil: Bill (PL 61/2026) amending Law No. 9.472 to include subscription termination rights was introduced in Chamber of Deputies

On 2 February 2026, the Bill (PL 61/2026) amending Law No. 9.472 of 16 July 1997 to include subscription termination rights was introduced in the Chamber of Deputies. The Bill applies to collective interest telecommunications services regarding the cancellation of plans. The Bill ensures that individuals using internet applications for account management can terminate their service agreements directly through those platforms. Before a subscriber confirms a cancellation, the service provider is required to disclose all applicable contractual penalties or charges resulting from the termination. The legislation prohibits providers from implementing restrictive steps or conditions that might hinder the user’s decision during this phase. Upon confirmation, the cancellation must be processed immediately, and the provider is obligated to supply an electronic protocol number or send proof of the request via email or short message service (SMS). Additionally, the law forbids providers from mandating contact with human attendants, forwarding users to call centres, or requiring any channel external to the application to complete the cancellation. The Bill enters into force 90 days after its publication.