United States of America: Federal Trade Commission and 21 state attorneys general filed amended complaint against Uber over deceptive practices pertaining to subscription service

On 15 December 2025, the US Federal Trade Commission and 21 attorneys general from states including Alabama, Arizona, Connecticut, Maryland, Minnesota, New Jersey, New York, and the District of Columbia filed an amended complaint against Uber Technologies. The complaint relates to Uber's subscription service, Uber One, which costs consumers USD 9.99 per month or USD 96 annually, and has enrolled more than 28.7 million consumers across the United States as of September 2024. It was stated that it has generated approximately USD 935 million in gross revenues over two years. The lawsuit alleges that Uber violated the Federal Trade Commission Act and the Restore Online Shoppers' Confidence Act through deceptive and unfair practices, including misrepresenting that consumers could cancel anytime when cancellation actually required navigating at least seven screens with 12 different actions, or up to 23 screens with 32 actions for consumers attempting to cancel within 48 hours of their billing date. It also alleges enrolling consumers into subscriptions without their consent, charging consumers before stated billing dates, falsely claiming consumers would save USD 25 monthly, and continuing to charge consumers even after they requested cancellation. The lawsuit seeks permanent injunctive relief, monetary relief, civil penalties, restitution, and other remedies.