Australia: Australian Competition and Consumer Commission filed lawsuit against Youfoodz over alleged misleading representations pertaining to subscription services

On 16 December 2025, the Australian Competition and Consumer Commission filed a lawsuit against Youfoodz Pty Ltd, alleging misleading and deceptive conduct pertaining to its meal delivery subscriptions. The proceeding concerns representations made between October 2022 and November 2024 that consumers could easily cancel subscriptions online at any time or before a cut-off date without being charged. However, it was determined that in practice, consumers could not cancel the first delivery through their online account settings and avoid being charged, as cancellation of the first delivery required contacting customer service, a limitation that was not disclosed. The lawsuit claims these representations breached sections 18(1) and 29(1)(g) of the Australian Consumer Law, which prohibits misleading or deceptive conduct in trade or commerce, and false or misleading representations. The lawsuit seeks declarations, penalties, non-punitive orders and costs.