Ghana: National Communications Authority closes consultation on National Communications Authority Act, 2025

On 14 November 2025, the National Communications Authority closes its consultation on the National Communications Authority Act. The Act would establish the National Communications Authority to regulate, promote, and develop communication services across the country. Its core functions would include overseeing radio frequency spectrum, ensuring the quality of communication services, and fostering fair competition among service providers. One aspect of its mandate would involve consumer protection, with provisions for investigating and resolving disputes related to harmful frequency interference, user rates, billing, and overall service provision, as well as facilitating relief when consumers fail to obtain redress directly from providers. The Act would also provide for the option to introduce regulations requiring pre-licensing approval for new telecom services involving personal data processing, such as AI-powered customer service applications, following a joint assessment with the Data Protection Commission.