Ghana: National Communications Authority closes consultation on Electronic Communications Act, 2025 including quality of service requirement

On 14 November 2025, the National Communications Authority closes its consultation on the Electronic Communications Act, 2025, which includes provisions for quality of service requirements. The Authority would be responsible for determining the telecommunications services to which universal service requirements apply, considering public needs, affordability, and technological advancements. At a minimum, universal service would require a high-quality telephone service would includes a free telephone directory, operator-assisted information, free access to emergency numbers, telecommunications services, and provisions for persons with disability to make and receive calls. Universal access provisions would include affordable and high-quality community-based broadband information and communication services with broad geographic coverage, and access to these services by educational and health facilities, telecentres, and other public or private community centres.