Republic of Korea: Fair Trade Commission ordered Coupang Eats to amend merchant contract terms to address unfair practices

On 13 October 2025, the Fair Trade Commission ordered Coupang Eats to amend its merchant contract terms to address unfair practices. The company must revise ten categories of terms, including stopping the practice of charging intermediation and payment processing fees based on pre-discount prices and instead calculating fees on actual transaction amounts. The order also requires Coupang Eats to clarify and limit restaurant exposure distance restrictions with mandatory merchant notification, specify reasons for withholding payment settlements, extend objection periods to seven days, and pay interest for platform-related delays. In addition, the company must replace public notices with individual 30-day notifications for disadvantageous contract changes, restrict liability exemptions to cases without operator intent or negligence, and introduce notification and three-business-day objection procedures before deleting merchant reviews. It must also remove advertising refund period limits and eliminate excessive compensation obligations and unfair cost-sharing requirements.