Republic of Korea: Fair Trade Commission investigation issued ruling against NHN Bugs with fine of KRW 3 million over hindering subscription cancellations

On 15 October 2025, the Korean Fair Trade Commission (KFTC) issued a ruling against NHN Bugs with a fine of KRW 3 million over hindering subscription cancellations. The ruling was issued over multiple violations of the E-Commerce Act, including hindering subscription cancellations and failing to disclose withdrawal rights. The ruling applies to NHN Bugs' online music service, Bugs. The company omitted key information about mid-term cancellations and withdrawal procedures before purchase. The Commission ordered remedial measures, and NHN Bugs has since updated its website and mobile application to display accurate cancellation and consumer rights information.