India: Department of Consumer Affairs announced investigation into e-commerce platforms over alleged misleading dark patterns
Description
Department of Consumer Affairs announced investigation into e-commerce platforms over alleged misleading dark patterns
On 3 October 2025, the Department of Consumer Affairs announced an investigation into e-commerce platforms over alleged misleading dark patterns. The investigation applies to online retailers charging extra cash-on-delivery to mislead consumers. The…
Scope
Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
national
Government Branch
executive
Government Body
consumer protection authority