United Kingdom: Information Commissioner's Office opened consultation on framework on handling data protection complaints

On 22 August 2025, the UK Information Commissioner's Office (ICO) opened a consultation on the framework on handling of data protection complaints, until 31 October 2025. The consultation seeks inputs on the approach to handling data protection complaints under the United Kingdom's General Data Protection Regulation (GDPR) and the Data Protection Act of 2018. The framework proposes triage and threshold-based models to prioritise high-impact cases, reduce backlogs, and focus on systemic risks. It was also highlighted that organisations may face regulatory scrutiny if complaints exceed set thresholds, while lower-risk cases will see lighter engagement.