Poland: Competition Authority found that Booking breached consumer rights rules by using ambiguous terms of service

On 12 August 2025, Poland’s Competition Authority (UOKiK) found Booking in breach of consumer rights rules for using ambiguous terms of service. Under the Omnibus Directive deriving Amendments concerning Consumers' Rights and Unfair Market Practices, the consumer is entitled to information about the selling entity and has rights regarding the transparency of information regarding contractual obligations. Booking has been found in violation of these rights on several counts. First, for failing to inform consumers about whether a third party on the Booking.com website is an entrepreneur, which impacts their legal obligations to the consumer. Second, for failing to inform consumers about the non-application of consumer regulations to certain contracts formed on the website in circumstances where the third party is not legally classified as an entrepreneur. Third, for failing to inform customers about the division of obligations between the third party and Booking in contracts formed on Booking.com. Booking has been ordered to resolve these issues and compensate users.