Italy: Communications Authority adopted order extending the deadline for implementing measures outlined in Deliberation No. 74/24/CONS on defining service regularity and image quality parameters for audio-visual media service providers (Deliberation No. 95/25/CONS)

On 8 April 2025, the Italian Communications Authority adopted an order extending the deadline for implementing measures outlined in Deliberation No. 74/24/CONS on defining service regularity and image quality parameters for audio-visual media service providers. The order follows requests from operators for further clarification and additional time to address technical and operational challenges related to the implementation of quality of service and user assistance measures for streaming media services. It was highlighted that operators raised a range of technical and interpretative concerns, including the difficulty of identifying users without mandatory registration, the limited control over devices and network conditions, and the challenges of applying quality standards across diverse platforms and international users. Specific concerns were raised about the measurement and display of key performance indicators, the feasibility of providing continuous user support, the handling of user complaints, and the proportionality of compensation requirements.