Italy: Communications Authority released Deliberation No. 74/24/CONS on defining service regularity and image quality parameters for audiovisual media service providers

On 16 April 2024, the Italian Communications Authority (AGCOM) released Deliberation No. 74/24/CONS, concluding the procedure to define service regularity and image quality parameters for audiovisual media service providers, as required by Article 33, Paragraph 4, of Legislative Decree No. 208 of 8 November 2021. The deliberation establishes conditions and parameters for service quality and regularity, as well as effective and timely technical assistance tools and procedures for handling user complaints, requests, and reports. These measures must be implemented by all providers streaming "events of social or significant public interest," as defined by the Ministry of Economic Development's decree of 27 May 2022. The implementation deadline for these measures is set at 12 months from the adoption of the deliberation (i.e. on 16 April 2026), with an additional 6 months granted for developing user interfaces to access Key Performance Indicators (KPIs) directly from streaming applications (i.e. on 16 October 2026). A technical committee, coordinated by the AGCOM's Consumer Protection Directorate, is established to support the implementation of these measures.