Rwanda: Law No. 32/2012 relating to Competition and Consumer Protection including user rights entered into force

On 12 November 2012, Law No. 32/2012 relating to Competition and Consumer Protection enters into force after its publication in the official gazette. The law mandates that sellers provide accurate and necessary information about products and services at the time of contract conclusion. Consumers are protected from unfair contract terms, such as unilateral changes, restrictions on liability and the denial of compensation rights. The law requires the display of prices, clear labelling and the prohibition of deceptive practices. Consumers have the right to receive goods that conform to contracts, with remedies including repair, replacement, price reduction or contract rescission in case of non-conformity. The regulatory body monitors compliance and can take actions to protect consumers from unsafe or defective goods, ensuring that consumer rights are upheld.