Thailand: Electronic Transactions Development Agency closed consultation on principles of draft Platform Economy Act including user rights regulation

On 15 December 2024, the Electronic Transactions Development Agency (ETDA) closed its consultation on the principles of draft Platform Economy Act, including the regulation of user rights. The objective of the act is to regulate digital platform services. It categorises service providers into three tiers, intermediary service providers, online platforms, and very large online platforms, each subject to obligations proportional to their size, nature, and risk. The Act introduces a safe harbour mechanism exempting intermediary service providers from liability for data-related offences if they can demonstrate "no involvement". It also requires all providers, including offshore entities, to appoint a point of contact and notify the ETDA. The Act further stipulates the requirement for transparent disclosures, ensuring individuals are informed about how their personal data is collected, processed, and used by platforms. Users are granted the right to access, correct, and delete their data, thereby empowering them with greater control over their digital presence. Platforms must establish clear mechanisms for filing complaints, offering users a straightforward process to address grievances or violations of their rights. The Act emphasises the concept of informed consent, requiring platforms to provide clear explanations of terms and obtain explicit consent before implementing any changes that could impact user rights.