On 7 January 2024, Federal Trade Commission (FTC) issued a proposed order in the lawsuit against Handy Technologies for alleged deceptive claims pertaining to worker's potential earnings. The order highlighted that Handy Technologies misrepresented compensation terms and fees and failed to disclose no-show penalties clearly. The order requires the company to permanently restrain from making deceptive or unfair representations about compensation and other terms for its platform’s workers. It also states that the company must clearly disclose fees, penalties, and processes related to customer no-shows. The company is also required to pay USD 2.95 million in monetary relief and take steps to improve consumer redress and compliance. The order includes provisions for reporting, acknowledgement, and adherence to the outlined terms for at least three years.
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