Canada: Closed consultation on CRTC proposal on removing barriers to switching plans as part of review and amendments to Wireless Code and Internet Code (2024-294)

On 9 January 2025, the Canadian Radio-television and Telecommunications Commission (CRTC) closes the public consultation on removing barriers to switching plans. The proposal is part of the revision and amendments to the Wireless Code and the Internet Code. The CRTC seeks to determine how fees that discourage plan modifications or cancellations could be prohibited under the Consumer Protection Codes. The consultation aims to expand consumer protections by prohibiting activation, modification, and cancellation fees that create barriers for subscribers. Stakeholders are encouraged to provide comments on issues such as effective compliance measures, enforcement adaptability, and the applicability of prohibitions to specific service providers.