Netherlands: Issued ACM warning against online store Berkenbosch Mode over alleged misleading practices

On 22 October 2024, the Authority for Consumers and Markets (ACM) issued a warning to the online store Berkenbosch Mode, citing the company's use of misleading practices. The warning states that the website lacks transparency regarding delivery times, customer service is unresponsive, and customers encounter challenges in returning purchases. Berkenbosch Mode operates by sending products directly from China to consumers without disclosing this information, which gives rise to inaccurate expectations with regard to delivery times. An increase in complaints has been observed, with instances of delivery times extending to 3 weeks, despite the website claiming a timeframe of 3 to 5 days. Furthermore, consumers are misled by the company's name, "Berkenbosch Amsterdam," which suggests a more expedient delivery process. In addition, the quality of the products frequently fails to align with the descriptions provided. In instances where customers attempt to return items, they are offered vouchers as a form of compensation. The ACM issued the warning due to the company’s failure to reply to previous requests.