Vietnam: Implemented Telecommunications Law (No. 24/2023/QH15) including quality of service requirements
Description
Implemented Telecommunications Law (No. 24/2023/QH15) including quality of service requirements
On 1 January 2025, the Telecommunications Law (No. 24/2023/QH15) came into force. The legislation includes quality of service requirements for OTT Telecom services that are defined as "internet application services in telecom", data centre services, and cloud computing services. They are required to ensure the quality of their service according to the registered standards, such as correct and fair charge calculation for users.
Original sourceScope
Policy Area
Consumer protection
Policy Instrument
Quality of Service requirement
Regulated Economic Activity
infrastructure provider: internet and telecom services, messaging service provider, infrastructure provider: cloud computing, storage and databases
Implementation Level
national
Government Branch
executive
Government Body
central government
Complete timeline of this policy change
Hide details
2022-10-27
in consultation
2022-12-27
processing consultation
2023-11-24
adopted