Australia: Issued ACMA's findings following the investigation into Telstra over alleged breach of telecommunications privacy requirements

On 2 May 2024, the Australian Communications and Media Authority (ACMA) published a report with findings that Telstra breached the Telecommunications Act 1997 and the Telecommunications (Carrier Licence Conditions - Telstra Corporation Limited) Declaration 2019. The report specifies that Telstra included unlisted customer data in the White Pages and directory assistance services, contrary to privacy protection requirements. The report stated that the breaches spanned from July 2013 to July 2023, impacting a total of 24’005 unlisted numbers.