Netherlands: Opened consultation in ACM investigation into Ticketmaster's mobile ticket resale practices

On 19 June 2024, the Netherlands Authority for Consumers and Markets (ACM) opened a consultation regarding its investigation into Ticketmaster's practices regarding the resale of mobile tickets until 2 August 2024. The investigation, which focused on potential barriers for consumers wishing to resell their mobile tickets on platforms other than Ticketmaster, led to Ticketmaster committing to remove these obstacles. This commitment ensures that consumers can choose their preferred resale platform freely, promoting competition among platforms and benefiting consumers by providing more choices for ticket resale. Ticketmaster will also make the transfer functionality within its system available for tickets resold on other platforms, addressing the ACM's concerns about competition and consumer rights in the e-commerce sector. The ACM will monitor compliance with these commitments and will finalise its decision after the consultation.