Brazil: Announced Procon-SP investigation into Ticketmaster’s data processing policy and response to data breaches

On 3 June 2024, the Brazilian consumer protection authority Procon-SP announced an investigation into Ticketmaster regarding a potential data leak affecting Brazilian consumers. The investigation seeks to determine the extent of the data breach, specifically requesting details on the capture and storage of consumer data, the number of Brazilian consumers potentially affected, and Ticketmaster's compliance with the Brazilian General Data Protection Law (LGPD). Additionally, Procon-SP is inquiring about Ticketmaster's data-sharing practices with commercial partners and the existence of an incident response team, alongside the measures taken to mitigate damages and notify affected Brazilian consumers. The Ticketmaster is required to respond to these inquiries within 48 hours of the announcement date.