United States of America: Announced FTC public lawsuit against Doxo over alleged deceptive practices

On 25 April 2024, the Federal Trade Commission (FTC) of the United States of America announced a public lawsuit against digital payment provider Doxo, including its CEO and Vice President. The lawsuit charges Doxo with using misleading search advertisements to impersonate billers and employing deceptive design practices, leading consumers to incur millions of dollars in unjust fees. The FTC's complaint claims that Doxo's actions have resulted in significant consumer harm, including utility shutoffs and lapses in car and health insurance due to delayed payments. The complaint also outlines Doxo's deceptive sign-up process for its recurring subscription program, where consumers were unknowingly enrolled.