India: Passed Indian Telecommunications Bill 2023 including consumer protection regulation
Compare with different regulatory event:
Description
Passed Indian Telecommunications Bill 2023 including consumer protection regulation
On 20 December 2023, the Telecommunications Bill 2023, including consumer protection regulation, was passed by the Lower House of Parliament. The Bill aims to establish one or more online dispute resolution mechanisms for resolving disputes between users and authorised entities providing telecommunication services. The licensed entities are obliged to participate in this mechanism. Additionally, a “Do Not Disturb” register should be established to ensure that only users who have given consent receive “specified messages”, such as offers, advertisements, or promotions.
Original sourceScope
Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
infrastructure provider: internet and telecom services, messaging service provider
Implementation Level
national
Government Branch
legislature
Government Body
parliament
Complete timeline of this policy change
Hide details
2022-09-21
in consultation
2022-11-20
processing consultation
2023-12-18
under deliberation
2023-12-20
under deliberation
2023-12-21
adopted