Netherlands: ACM investigation into e-commerce platform over alleged unfair subscription terms and conditions
Progress
Current status
in force
23 Apr 2024 in force
Scope
Implementers
Netherlands
Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: e-commerce
Government Branch
executive
Government Body
consumer protection authority
Implementation Level
national
Timeline of events
Issued order in ACM investigation into an e-commerce platform over alleged unfair subscription terms and conditions
On 23 April 2024, the Dutch Authority for Consumers and Markets (ACM) issued an order to the e-commerce platform “On that Ass”, requiring it to amend its website to explicitly disclose that obtaining a free product initiates a subscription service. …
SourceEvent type
investigation
Action type
ruling
Government branch
executive
Government body
consumer protection authority