Italy: Competition Authority's investigation into Nova over alleged failure to disclose AI hallucination risks (PS12973)
Progress
Current status
in force
21 Apr 2026 in force
29 Sep 2025 under deliberation
Scope
Implementers
Italy
Policy Area
Consumer protection
Policy Instrument
Quality of Service requirement
Regulated Economic Activity
ML and AI development
Government Branch
executive
Government Body
competition authority
Implementation Level
national
Timeline of events
Competition Authority closed investigation into Nova over failure to disclose AI hallucination risks following commitments to improve user information
On 21 April 2026, the Italian Competition and Market Authority (AGCM) concluded proceedings against Scaleup, a Turkish company offering NOVA Artificial Intelligence (AI) chatbox, a cross-platform aggregation service providing access to multiple AI m…
Event type
investigation
Action type
ruling
Government branch
executive
Government body
competition authority
Competition Authority announced investigation into Nova over alleged failure to disclose AI hallucination risks
On 29 September 2025, the Competition and Market Authority (AGCM) announced an investigation into ScaleUp concerning its NOVA Artificial Intelligence (AI) chatbot service, a cross-platform AI aggregation tool offering access to multiple third-party …
Event type
investigation
Action type
announcement
Government branch
executive
Government body
competition authority