Poland: Competition Authority investigation into Booking concerning allegedly ambiguous terms of service
Progress
Current status
in force
12 Aug 2025 in force
Scope
Implementers
Poland
Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: e-commerce
Government Branch
executive
Government Body
consumer protection authority
Implementation Level
national
Timeline of events
Competition Authority found that Booking breached consumer rights rules by using ambiguous terms of service
On 12 August 2025, Poland’s Competition Authority (UOKiK) found Booking in breach of consumer rights rules for using ambiguous terms of service. Under the Omnibus Directive deriving Amendments concerning Consumers' Rights and Unfair Market Practices…
SourceEvent type
investigation
Action type
ruling
Government branch
executive
Government body
consumer protection authority