Kenya: Communications Authority Consumer Protection Guidelines and Customer Care Standards
Progress
Current status
in force
26 Jul 2023 in force
26 Jul 2022 adopted
Scope
Implementers
Kenya
Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
infrastructure provider: internet and telecom services
online advertising provider
platform intermediary: e-commerce
platform intermediary: other
Government Branch
executive
Government Body
other regulatory body
Implementation Level
national
Timeline of events
Communications Authority's Consumer Protection Guidelines and Customer Care Standards including fair marketing and advertising practice requirements entered into force
On 26 July 2023, the Consumer Protection Guidelines and Customer Care Standards came into force. The guidelines establish requirements for licensees to set up customer care systems that are efficient, accessible, and inclusive, addressing factors su…
Event type
order
Action type
implementation
Government branch
executive
Government body
other regulatory body
Communications Authority adopted Consumer Protection Guidelines and Customer Care Standards including fair marketing and advertising practice requirements
On 26 July 2022, the Communications Authority of Kenya (CA) adopted the Consumer Protection Guidelines and Customer Care Standards. The guidelines establish requirements for licensees to set up customer care systems that are efficient, accessible, a…
Event type
order
Action type
adoption
Government branch
executive
Government body
other regulatory body