United States of America: Guidance Regarding Customer Service Requests and Complaints
Progress
Current status
adopted
30 May 2024 adopted
Scope
Implementers
United States of America
Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
digital payment provider (incl. cryptocurrencies)
Government Branch
executive
Government Body
central government
Implementation Level
subnational
Timeline of events
Adopted Guidance Regarding Customer Service Requests and Complaints
On 30 May 2024, the New York State Department of Financial Services adopted its guidance regarding customer service requests and complaints. The guidance is addressed to Virtual Currency Entities (VCEs) regarding the resolution of customer service r…
SourceEvent type
order
Action type
adoption
Government branch
executive
Government body
central government