Brazil: Bill establishing right to in-person and assisted service and prohibiting full replacement of human service by exclusively digital channels (PL 124/2026)
Progress
Current status
under deliberation
02 Feb 2026 under deliberation
Scope
Implementers
Brazil
Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
digital payment provider (incl. cryptocurrencies)
other service provider
platform intermediary: other
Government Branch
legislature
Government Body
parliament
Implementation Level
national
Timeline of events
Bill establishing right to in-person and assisted service and prohibiting full replacement of human service by exclusively digital channels (PL No. 124/2026) was introduced to Chamber of Deputies
On 2 February 2026, Bill No. 124/2026 was introduced to the Chamber of Deputies. The Bill would establish the right to in-person or assisted services, and prohibit the total replacement of human services by digital channels alone. It would also set …
Event type
law
Action type
introduction
Government branch
legislature
Government body
parliament