Italy: Adopted AGCOM decision to extend for establishing a submission process of complaints in accordance with DSA (Decision No 89/24/CONS)

On 3 April 2024, the Italian Authority for Communications Guarantees (AGCOM) adopted decision No 89/24/CONS to extend the deadline for concluding the procedure initiated by decision No 41/24/CONS aimed at establishing a submission process of complaints in accordance with Article 53 of the Digital Services Regulation (DSA). AGCOM was designated as the coordinator of Digital Services for Italy, tasked with overseeing the implementation and adherence to the DSA, including the handling of complaints against service providers for alleged violations. The investigative procedure aimed to define the operational methods and conditions for exercising the Authority's powers under the DSA and setting up a procedure to submit complaints. The extended deadline allows for further investigations and discussions to ensure a coordinated approach with other European authorities.