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Description

Complaint filed by BEUC regarding multiple breaches of EU consumer rights

On 12 July 2021, the European Consumer Organisation (BEUC) filed a complaint with the European Commission and the European Network of Consumer Authorities alleging that WhatsApp forces users to accept its new terms of use and privacy policy. BEUC considers this a violation of the EU Directive on Unfair Commercial Practice. Furthermore, BEUC states that the new terms are not understandable for users, which is a breach of EU consumer law and the obligation to use apprehensive terms and conditions. Finally, BEUC calls for increased cooperation with data protection authorities regarding the privacy policy.

Original source

Scope

Policy Area
Other operating condition
Policy Instrument
Consumer protection regulation
Regulated Economic Activity
messaging service provider
Implementation Level
supranational
Government Branch
executive
Government Body
consumer protection authority

Complete timeline of this policy change

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2021-07-12
under deliberation

On 12 July 2021, the European Consumer Organisation (BEUC) filed a complaint with the European Comm…

2022-01-27
under deliberation

On 27 January 2022, the Consumer Protection Cooperation Network, which is composed of the EU nation…

2022-06-08
under deliberation

On 8 June 2022, the Consumer Protection Cooperation Network, which is composed of the EU national c…