Compare with different regulatory event:

Description

Launch of Indian Standard for Online Consumer Reviews

On 21 November 2022, the Department of Consumer Affairs of India's Ministry of Consumer Affairs, Food & Public Distribution launched a framework titled “Indian Standard (IS) 19000:2022 Online Consumer Reviews — Principles and Requirements for their Collection, Moderation and Publication”, which aims to ensure that online reviews are genuine, authentic and trustworthy. The Standard is initially subject to a voluntary phase of compliance but will eventually be applicable to every e-commerce platform publishing consumer reviews. It contains obligations for review authors, such as providing contact information and agreeing to terms and conditions, as well as for review administrators. Once compulsory, violation of the standards constitutes an unfair trade practice or a violation of consumer rights. Likewise, consumers will be able to submit claims before the competent authorities for violation of the standards.

Original source

Scope

Policy Area
Content moderation
Policy Instrument
Content moderation regulation
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
national
Government Branch
executive
Government Body
central government

Complete timeline of this policy change

Hide details
2022-11-21
adopted

On 21 November 2022, the Department of Consumer Affairs of India's Ministry of Consumer Affairs, Fo…